Frequently Asked Questions
SHIPPING
Do you ship internationally?
Yes. We ship worldwide. Rates and delivery times vary depending on your location and customs regulations.
How long does shipping take?
Standard in-stock items ship within 1–3 business days.
Custom-made parts require additional production time before shipping.
How do I track my order?
A tracking link is emailed to you as soon as your order ships. You can follow your package in real time.
What if my shipment is delayed?
Carrier delays due to weather, customs, or incorrect addresses are outside our control, but we will always assist you in tracking and resolving issues.
Do you offer express shipping?
Yes, expedited shipping options are available at checkout depending on your location.
PAYMENT
What payment methods do you accept?
We accept major credit/debit cards and secure online payment methods listed at checkout.
Is my payment information safe?
Yes. All payments are processed through secure, encrypted third-party gateways. We do not store or have access to full card details.
Can I cancel or change my order after payment?
Orders can be modified or canceled only if production or shipping has not started. Contact us immediately for assistance.
Why was my payment declined?
Usually due to:
Incorrect billing information
Bank security checks
Insufficient funds
Card not authorized for online/international transactions
Try another method or contact your bank.
Order & Retunrs
What if I can’t find my part on the website?
Use our Part Request Form. Our catalog is large, and we manufacture many items that may not be listed online.
Can I return my order?
Yes, standard items can be returned within 30 days if unused and in original packaging.
Are custom-made parts returnable?
No. Custom-fabricated or printed parts are non-returnable and non-refundable, as they are made specifically for your vehicle.
What if my order arrives damaged or incorrect?
Contact us within 48 hours with photos, and we’ll replace or fix the issue promptly.
How long do refunds take?
Once approved, refunds are issued to the original payment method. Processing times depend on your bank or payment provider.
What if I received the wrong product?
Send us a photo and order number. We will arrange a replacement immediately at no cost to you.
Do you offer order changes after placing it?
We can adjust an order only if it hasn’t entered production or shipping.