Welcome to AutoLux Customs (“we,” “our,” or “us”). By accessing or using autoluxcustoms.shop, you agree to the following policies, terms, and conditions. Please read them carefully.

1. Privacy Policy

At AutoLux Customs, we respect your privacy and are committed to protecting your personal information.

Information We Collect

We may collect:

Name, email address, phone number
Shipping/billing address
Order details
Payment information (processed securely through third-party processors; we do not store full payment details)
Messages sent through contact forms or part request forms
Browser and device data for analytics and site optimization

How We Use Your Information

We use your data to:

Process and deliver orders
Provide customer support
Respond to part requests and inquiries
Improve website performance and user experience
Prevent fraud and ensure transaction safety
Send updates, promotions, or order-related notifications

Data Protection

We use industry-standard security measures to protect your information. No method of transmission is 100% secure, but we take every reasonable step to safeguard your data.

Cookies

Our website uses cookies for:

Website functionality
Analytics
Cart storage
Personalization

You can disable cookies in your browser settings at any time.

2. Shipping Policy

Processing Time

Orders typically ship within 1–3 business days, unless stated otherwise for custom-made items.

Shipping Methods

We offer:

Standard shipping
Expedited shipping
International shipping (where applicable)

Tracking information is provided once the order is dispatched.

Shipping Delays

We are not responsible for delays caused by carriers, customs, weather, or incorrect addresses provided by the customer.

3. Return & Refund Policy

Eligibility

We accept returns on most products within 30 days of delivery as long as the item is:

Unused
Undamaged
In its original packaging

Custom-made parts, printed parts, or special-order components cannot be returned, unless defective.

Refunds

Approved returns will be refunded to the original payment method. Shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours with photos, and we will resolve the issue promptly.

4. Warranty Disclaimer

We offer high-quality automotive components, but due to customization and varying installation conditions:

Products may carry manufacturer warranty where applicable.
Custom-manufactured or printed items come with fitment and quality checks, but no extended warranty unless stated.
Incorrect installation, misuse, or modification voids any warranty claim.

5. Terms & Conditions

Use of Website

By using this site, you agree not to:

Attempt unauthorized access
Duplicate website content without permission
Engage in fraudulent purchases
Misuse forms or communication tools

Product Availability

Inventory may change without notice. Some items require custom manufacturing or sourcing.

Pricing

Prices are subject to change at any time without notice.

Order Cancellation

Orders may only be canceled if production or shipping has not yet begun.

6. Custom Part Requests

By submitting a custom part request, you agree that:

Production begins only after details and pricing are confirmed.
Custom items are non-refundable once fabrication starts.
You are responsible for providing accurate measurements and vehicle details.

7. Limitation of Liability

AutoLux Customs is not responsible for:

Damages caused by improper installation
Compatibility issues due to incorrect information provided by the customer
Losses related to delays, shipping errors, or third-party carrier mistakes

Our liability shall not exceed the cost of the product purchased.

8. Contact Information

For questions regarding these policies or any order-related inquiries:

AutoLux Customs
📧 Email: support@autoluxcustoms.shop
🌐 Website: https://autoluxcustoms.shop
⏰ Response Time: 24–48 hours

Policy